3.3.2.4 Stop Non-Premise Based Service : Stop Non-Premise Based Service Detailed Process Model Description

Stop Non-Premise Based Service Detailed Process Model Description
This section includes detailed descriptions of the steps involved in the Stop Non-Premise Based Service business process, including:
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1.0 Search for Customer
Reference: Stop Non-Premise Based Service Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request to stop service the CSR or Authorized User accesses Control Central Search to locate the Customer in CC&B. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Stops.
Entities to Configure
Available Algorithms

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