Reference:
Stop Non-Premise Based Service Process Model - Page 1 for the business process diagram associated with this activity.
Description: Upon receipt of request to stop service the CSR or Authorized User accesses Control Central Search to locate the Customer in CC&B. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Stops.