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Oracle Utilities Customer Care and Billing
3.3.2.4 Stop Non-Premise Based Service
Brief Description
Actors/Roles
Business Process Diagrams
Stop Non-Premise Based Service Detailed Process Model Description
1.1 Analyze Pending Stop SAs
1.2 Update SA Stop Information
1.3 Update SA Information
1.4 Select Services and Request Stop
1.5 Change SA to Pending Stop/Stopped, Populate Stop Date, Add Alert for Pending Stop
1.6 Confirm Stop Service Information
1.7 Enter Changes in Stop Information - Mailing Address
1.8 Store Future Address
1.9 Request Add Customer Contact
2.0 Add Customer Contact
2.1 Evaluate Pending Stop SAs
2.2 Initiate Cancel for Pending Stop
2.3 Cancel Pending Stop
2.4.1 Update SA and Change Status to Stopped
2.4.1.1 Change Bill Cycle to Expedite Final Bill
2.4.1.2 Create Final Bill
2.4.1.3 Customer Pays Final Bill
2.4.1.4 4.3.1.1 CC&B v2.5 Manage Payments
2.4.1.5 Close SA
2.4.1.6 Reactivate SA
2.4.2 Create SA Exception To Do
2.4.2.1 Investigate and Resolve To Do
2.4.2.2 Obtain Information
2.4.2.3 Initiate Stop SA
2.4.3.1 Highlight Exceptions
2.4.3.2 Create To Do Entry
2.4.3.3 Request Complete To Do
2.4.3.4 Complete To Do Entry
2.5 Analyze Stopped SA
2.6 Evaluate for Cancellation
2.7 Cancel FTs
2.8 Initiate Cancel SA
2.9 Cancel SA
3.0 Evaluate SA to Reinstate
3.1 Reinstate SA
3.2 Update SA Status to Active
Installation Options - Control Central Alert Algorithms
Standard Non-Premise Based SA Types
Related Training